Customer Terms & Conditions

Gold Tanning Hadleigh Limited, trading as Gold Tanning and Red Light Therapy Salon (“the Company”).

By using our services you agree to these Terms & Conditions, as updated from time to time. Existing customers and new customers accept the current Terms each time our services are used.

Minutes, Courses & Payments

  • All minutes and courses are non-transferable and non-refundable, expire 12 months from purchase, and cannot be shared between customers. Misuse may result in forfeiture. Sunbed and red light minutes are not interchangeable.
  • Gift cards expire 12 months from the date of purchase. Not redemption.
  • Opened lotions cannot be refunded, for health and hygiene reasons.
  • Prices may change and offers may be withdrawn at any time. Offers are limited to one per customer and may carry their own terms, published on our website at the time.

Health & Safe Tanning

  • Use of tanning and red light equipment is at your own risk. If you are unsure whether our services are suitable for your health, seek professional advice first.
  • We may limit customers UV sessions and require at least 24 hours between sessions. We promote and encourage safe usage.
  • All tanning tubes are 0.3 compliant with UK legislation.
  • Only lotions designed for indoor tanning may be used — no SPF creams or standard moisturisers, as these damage acrylics and block tanning.
  • Customers arriving sunburnt from outdoor exposure may be refused service.
  • Protective eye wear should be worn at all times. Other health and safety guidelines highlighting conditions that customers should consider before using our beds are provided in the salon.

Age & ID

  • UV tanning is available to over-18s only — this is the law. No under-18s are permitted in waiting areas or sunbed rooms; customers arriving with under-18s may be asked to leave.
  • Red light therapy is available from age 13 when accompanied by an adult.
  • Proof of age and ID is required at sign-up (driving licence, passport, military ID or birth certificate — no photocopies). Failure to provide ID may result in refusal of service.

Bookings

  • Sessions may be booked and paid for online as well as in the salon.
  • No-shows, or cancellations within 24 hours of a firm booking may forfeit the scheduled minutes.

Salon Opening and Closing

  • Opening hours and days may vary or change at short notice due to demand, staff holidays, emergencies or other unforeseen circumstances. We will try and give notice where possible - most immediately on our Instagram page and other social media platforms.

In the Salon

  • One customer per room — no one may accompany or wait with you in the room.
  • Please keep music and Bluetooth volume considerate to other customers.
  • Our reception area is covered by CCTV recording both imagery and audio.
  • Rude, threatening or inappropriate behaviour towards staff, or theft, will result in a ban from our salons and may involve the police.
  • The Company is not responsible for the loss of personal items on our premises.

Change of Ownership

  • Gold Tanning Hadleigh Limited took over the assets of Gold Tanning Limited in November 2025. Minutes purchased before that date are honoured for a maximum of 6 months as a gesture of goodwill.
  • • Any customer using the salon from November 2025 onwards is bound by these Terms and Conditions. The Company is not bound by any promises, liabilities or complaints relating to the previous owners.